News for 'customer experience'

Tatas bring in talent from group companies to revive Air India

Tatas bring in talent from group companies to revive Air India

Rediff.com16 Apr 2022

Due to the group's presence across multiple businesses, it is in a unique position in the aviation industry to bring the best of talents.

Trai to update quality of service parameters soon; to meet telcos next month

Trai to update quality of service parameters soon; to meet telcos next month

Rediff.com6 Jul 2023

State-level reports every quarter for service quality and artificial intelligence-based solutions may be officially mandated as part of a set of more stringent, updated quality-of-service (QoS) norms by the Telecom Regulatory Authority of India (Trai) soon. The new norms will also factor in user experience for 5G networks, officials informed Business Standard. In February, Trai asked telecommunication (telecom) service providers (TSPs) to submit updates on measures taken to reduce call drops and lags and raise the quality of connection.

'Indians now drawn to virtual healthcare'

'Indians now drawn to virtual healthcare'

Rediff.com3 Apr 2013

According to a customer experience study by networking solutions provider Cisco, 88 per cent of the Indians surveyed are comfortable with interacting with their doctors virtually instead of meeting them in person.

How Tech Is Reinventing Fashion Shopping

How Tech Is Reinventing Fashion Shopping

Rediff.com24 Nov 2022

With the fashion world blurring the lines between innovation, technology and reality, shopping is all set to be revolutionised.

Accenture plans to buy Zenta

Accenture plans to buy Zenta

Rediff.com23 Aug 2011

The acquisition would help Accenture to help lenders and real estate investment trusts streamline their operations, enhance customer experience and improve profitability, a company statement issued in Chennai said.

In a first, India's unique investor count tops 80 million: NSE data

In a first, India's unique investor count tops 80 million: NSE data

Rediff.com29 Sep 2023

The total number of unique investors directly investing in the stock market has surged to 80 million for the first time, with the latest 10 million additions taking place in just eight months, according to data shared by the National Stock Exchange (NSE), the country's largest bourse. "The 80 million unique PAN (permanent account number) investors correspond approximately to around 50 million unique households in India amounting to around 17 per cent households directly investing in the Indian stock market via NSE's extensive nationwide network of trading members," said the exchange. In 2021, the number of domestic households were pegged at 300 million.

Wipro bags 10-year contract from MIAL

Wipro bags 10-year contract from MIAL

Rediff.com18 Feb 2013

This partnership will significantly enhance customer experience and satisfaction through the use of IT, Wipro said in a statement.

2022: 5 Skills To CHANGE Your Career

2022: 5 Skills To CHANGE Your Career

Rediff.com18 Nov 2021

Industry leaders are predicting hybrid cloud to be the next biggest trend in cloud computing.

Why online and offline retailers will co-exist

Why online and offline retailers will co-exist

Rediff.com18 Sep 2014

The co-founder of Snapdeal was talking a day after he signed an agreement with Tata-run Croma

Jio-BP partners with BluSmart to set up EV charging infrastructure

Jio-BP partners with BluSmart to set up EV charging infrastructure

Rediff.com9 Sep 2021

Jio-BP, the fuels and mobility joint venture between Reliance Industries and UK's BP, on Thursday announced a partnership with BluSmart - India's first and largest all-electric ride-hailing platform - to set up a network of commercial large-scale EV charging stations. As part of the partnership, Jio-BP will set up these stations for passenger electric vehicles and fleets across the country, the company said in a statement. "Through this partnership, both companies will collaborate in planning, development and operation of EV charging infrastructure, at suitable locations across cities where BluSmart operates," it said.

Jio to start beta trial of 5G services in 4 cities from Oct 5

Jio to start beta trial of 5G services in 4 cities from Oct 5

Rediff.com4 Oct 2022

Telecom major Jio will start the beta trial of 5G services in four cities of Delhi, Mumbai, Kolkata and Varanasi from October 5 with a select set of customers, the company said on Tuesday. The company will send invites to customers under 'Jio True 5G Welcome Offer' to try its 5G services and the subscribers will get Unlimited 5G data with up to 1 gigabit per second speed. "Post the successful demonstration of its True-5G services at the India Mobile Congress 2022, Jio is announcing the Beta trial of its True-5G services on the auspicious occasion of Dussehra, for Jio users in four cities - Mumbai, Delhi, Kolkata, and Varanasi," Jio said in the statement.

What PhonePe did differently from Paytm

What PhonePe did differently from Paytm

Rediff.com12 Mar 2024

'We went from zero to about 10 million users in three months. Paytm came out with the wallet play and we came out with the UPI play.'

Card Tokenisation: Players Ready, But Troubles Remain

Card Tokenisation: Players Ready, But Troubles Remain

Rediff.com26 Sep 2022

Come October 1, merchants, payment aggregators and acquiring banks can no longer store the card details of customers.

'We are looking at flying an Indian into space'

'We are looking at flying an Indian into space'

Rediff.com8 Dec 2023

'It's vital that over the next 10 years, that India, the US and the Artemis Accords family of nations come together to ensure that we not only return humanity to the moon, but that we build the technology that will allow us stay there permanently.' 'And then go on to Mars.'

How to Prevent Auto-Debit Failure

How to Prevent Auto-Debit Failure

Rediff.com14 Oct 2021

If bank and service provider are not compliant, pay manually, or give standing instruction linked to bank a/c, suggests Bindisha Sarang.

Mobile speed: India ranks above Japan, UK, Brazil

Mobile speed: India ranks above Japan, UK, Brazil

Rediff.com2 Oct 2023

The launch of 5G services in India turbocharged mobile download speeds here, pushing the country's ranking 72 notches higher to 47th spot in Speedtest Global Index, ahead of nations like Japan, the UK and Brazil, according to Ookla. India's speed performance has zoomed up 3.59 times since the introduction of 5G, it said dubbing the country's 5G advancement as "remarkable". In this global pecking order, India ranked not only ahead of its neighbours like Bangladesh, Sri Lanka, and Pakistan, but also some G20 countries, such as Mexico (90th), Turkey (68th), the UK (62nd), Japan (58th), Brazil (50th place), and South Africa (48th place).

Will speed up time-to-mkt for new products: Tata Motors

Will speed up time-to-mkt for new products: Tata Motors

Rediff.com29 Jan 2013

The company aims to be No. 1 domestic car maker.

'Our Aim Is Housing Finance's Siginficant Role In Economic Growth'

'Our Aim Is Housing Finance's Siginficant Role In Economic Growth'

Rediff.com1 Oct 2023

'We are working with a few housing finance companies to drive affordable lending because that's where we believe our sweet spot is.'

Byju's to lay off 2,500 staffers, targets profitability by March

Byju's to lay off 2,500 staffers, targets profitability by March

Rediff.com13 Oct 2022

Edtech giant Byju's is set to lay off nearly 2,500, or 5 per cent, of its employees as part of an "optimisation" plan. The move by India's most valuable start-up comes amid a funding winter and steep losses. "To avoid redundancies and duplication of roles, and by leveraging technology better, around 5 per cent of Byju's 50,000-strong workforce is expected to be rationalised across product, content, media, and technology teams in a phased manner," said the company in a statement. In June, Byju's laid off about 600 employees at its group companies -WhiteHat Jr and Toppr.

Air India to Spend $400 Million On...

Air India to Spend $400 Million On...

Rediff.com12 Jun 2023

... changing seats and in-flight entertainment on its older aircraft.

Apple to open 2 retail stores in India next week

Apple to open 2 retail stores in India next week

Rediff.com11 Apr 2023

Apple will next week open its first retail store in India, in signs of importance the iPhone manufacturer attaches to the world's fastest growing smartphones market. The company will open its first official store in Mumbai on April 18 and the second in Delhi on April 20. The company at present sells its products in India through exclusive Apple Premium Reseller (APR) stores, large format retail chains like Reliance Digital, Croma etc, mutli-brand retail stores and through e-commerce platforms.

The BIGGEST challenge facing hotels today

The BIGGEST challenge facing hotels today

Rediff.com18 Apr 2017

The days when clean sheets and a well-stocked minibar were enough to ensure a satisfied customer are long gone, says Frederick Sabty.

Starbucks CEO Laxman Narasimhan's new role

Starbucks CEO Laxman Narasimhan's new role

Rediff.com24 Mar 2023

Starbucks' new Indian-origin CEO Laxman Narasimhan has said he will work as a barista once a month in stores to stay close to the company's culture, customers, challenges and opportunities.

Tata Neu onboarding Titan by Diwali; TaMo & Air India next

Tata Neu onboarding Titan by Diwali; TaMo & Air India next

Rediff.com19 Sep 2022

Close to six months since the launch of Tata Neu, the super application (app) from Tata Sons Group is all set for a revamp. The highlights include a reimagined rewards programme or NeuPass, a more seamless user experience by increasing the digital maturity of brands, adding more brands to the platform, and hiring category leaders to drive the next phase of growth. When it comes to brands, Titan will join Tata Neu by Diwali. Tata Motors and Air India will be on board after the Festival of Lights.

NSE lifts lid on dabba trading, tippers, issues warnings to 24 platforms

NSE lifts lid on dabba trading, tippers, issues warnings to 24 platforms

Rediff.com18 May 2023

New-age tech tools and 'mystery shoppers' are helping the country's top bourse stay ahead of the curve against dabba trading platforms and entities dolling out unsolicited investment tips. In the past one month, the National Stock Exchange (NSE) has issued close to two dozen warnings and advisories against such activities. "We saw a rise of dabba trading or illegal trading platforms after the pandemic.

Flipkart promotes several leaders as it gears up for blockbuster IPO

Flipkart promotes several leaders as it gears up for blockbuster IPO

Rediff.com7 Jun 2022

Flipkart has promoted several of its leaders into newer roles at a time when the Walmart-owned e-commerce giant has internally raised its IPO (initial public offering) valuation target to about $60 billion and aims for a US listing in 2023, according to the sources. "I am delighted to announce the promotion of some of our exemplary leaders," said Kalyan Krishnamurthy, chief executive officer, Flipkart Group, in an internal note, and which has been reviewed by Business Standard. "Each of them has been instrumental in delivering impact and creating long-term value for Flipkart.

Except Maruti, automakers post robust sales growth in Aug

Except Maruti, automakers post robust sales growth in Aug

Rediff.com1 Sep 2021

Passenger vehicle majors like Hyundai, Tata Motors, M&M, Toyota Kirloskar and Honda on Wednesday reported growth in domestic sales in August riding on festive sentiments, although market leader Maruti Suzuki posted a decline amid a semiconductor shortage affecting the industry. The country's largest carmaker Maruti Suzuki India Ltd (MSIL) reported domestic sales at 110,080 units, as compared to 116,704 units in the same month last year, down 6 per cent. "Sales volume of the company in August 2021 was affected due to electronic components shortage.

3 Tips To Choose Home Loan Lender Wisely

3 Tips To Choose Home Loan Lender Wisely

Rediff.com20 Sep 2023

Your awareness about the effect of the home loan tenure and EMI on your loan empowers you to take better decisions, explains Gaurav Mohta.

'India should not wait for the clock to act'

'India should not wait for the clock to act'

Rediff.com2 Dec 2023

'Keeping the global temperature below not just 1.5 degree Celsius, even 2 degree Celsius is beyond our reach now. Both are impossible.'

Infosys to acquire US-based Kaleidoscope Innovation

Infosys to acquire US-based Kaleidoscope Innovation

Rediff.com3 Sep 2020

It designs microsurgical instruments, devices used in minimally invasive surgery, drug delivery devices for ophthalmic therapies and user-centric wearables.

Tata's Plan To Make Air India Great Again

Tata's Plan To Make Air India Great Again

Rediff.com8 Mar 2023

It offers a real opportunity for the flag carrier to compete on the world stage, backed by a leading conglomerate with deep pockets like the Tatas, observes Indrajit Gupta.

Will come back with a bang in credit cards: HDFC Bank CEO Jagdishan

Will come back with a bang in credit cards: HDFC Bank CEO Jagdishan

Rediff.com19 Aug 2021

A day after the Reserve Bank of India (RBI) lifted its ban on HDFC Bank on issuing new credit cards, the country's largest private sector lender on Wednesday said it had resources and plans in place to "further reinforce pole position in the credit card segment" and that it would "come back with a bang". "We will aggressively go to the market, with not just our existing suite of credit cards but also new offerings in the form of co-brands and partnerships," Sashidhar Jagdishan, managing director and chief executive officer of HDFC Bank, said in a letter to his employees. The bank's management had earlier indicated that the lender had been sourcing liability customers aggressively over the past few months.

3 top priorities of the new SBI chairman

3 top priorities of the new SBI chairman

Rediff.com7 Oct 2020

The newly-appointed chairman of State Bank of India (SBI) Dinesh Khara on Wednesday said maintaining quality loan book, safety of employees and customers will remain his top most priorities. Khara, who took charge on Wednesday, said the bank will continue to strive for even better customer experience.

Ola Electric commences deliveries of S1 scooters

Ola Electric commences deliveries of S1 scooters

Rediff.com15 Dec 2021

Ola Electric on Wednesday said it has commenced deliveries of its S1 scooters. The company said it organised special events in Bangalore and Chennai on Wednesday to deliver both S1 and S1 Pro trims to the first 100 customers. "Today is a landmark day for those who have joined the revolution with us as we begin our deliveries of Ola S1. "We are working hard to ramp up the production at the Ola Future factory to get the scooters in the hands of our customers as per their delivery windows," Ola Electric chief marketing officer Varun Dubey said in a statement.

Touch and dine: Menu at your fingertips

Touch and dine: Menu at your fingertips

Rediff.com22 Aug 2011

Technology is fast becoming a staple diet on which restaurants live to serve patrons better.

Optimism is high, but the business environment is challenging: Mark Goodburn

Optimism is high, but the business environment is challenging: Mark Goodburn

Rediff.com9 Feb 2016

Organisations are focusing on how they are going to be much more nimble, much more innovative and that is the ticket to success, Mark Goodburn tells Sangeeta Tanwar

World's top 10 airlines

World's top 10 airlines

Rediff.com26 Nov 2010

The survey measured over 38 items of airline product and service standards.

TCS buys digital design firm W12 Studios, its 1st acquisition in 5 years

TCS buys digital design firm W12 Studios, its 1st acquisition in 5 years

Rediff.com2 Nov 2018

W12 Studios will be part of TCS Interactive, further strengthening the already impressive array of creative and experience services it offers

The big challenge brands are facing in India

The big challenge brands are facing in India

Rediff.com8 May 2019

The digital audience knows the difference between healthy suggestions, which are welcome, and a downright breach of privacy, which is abhorred.

IndiGo leads in on-time-performance at four metro airports

IndiGo leads in on-time-performance at four metro airports

Rediff.com22 Mar 2022

IndiGo had the best on-time performance (OTP) of 95.4 per cent at four metro airports in February, while Go First secured the number two position with 94.1 per cent in the same month, according to data released by aviation regulator DGCA. Bengaluru, Delhi, Hyderabad, and Mumbai were the four airports where Indigo had the best OTP, the data released on Monday said. In January, the situation was inverse as Go First had logged the best OTP of 94.5 per cent at the four airports while IndiGo was at number two with 93.9 per cent OTP.